Effective May 2026

Please know that KR Nutrition values both your time and ours. When a meeting is on

the calendar, that time is set aside for you and Kylie to check in on the week(s) past and

to provide goals for the following week(s). These regular meetings are essential to

staying on track to reach whatever goals and intentions you have set out to achieve with

KR Nutrition. Missing appointments is not just about the time missed but the progress

you are able to make. We do however understand that emergencies happen, and

cancellation may be required, therefore we are implementing the following policies

effective immediately to clarify any confusion with missed appointments and tardiness to

help ensure your continued progress!

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Attendance & Cancellation Policy

If you need to cancel or reschedule your appointment, please notify Kylie as soon as

possible by text at 210-602-9370.

 

For clients paying Weekly:

Cancellations within 48 hours: If you cancel within 48 hours and do not reschedule within the same business week (within 7 days of your last appointment), you will be charged 50% of the regular session fee.

 

Rescheduling: Cancellations made more than 24 hours in advance will not incur a penalty if the appointment is rescheduled within the same business week. Please note, that if you reschedule a session that has already been rescheduled once, you will be charged for that session.

 

Thursday and Friday Appointments: We appreciate as much notice as possible so Kylie can attempt to move your session to earlier in the week. Please be aware that if a Friday appointment is moved to the following Monday, you are still expected to attend your regularly scheduled Friday appointment for that same week.

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For clients who bought a Package:

Clients who purchase sessions in advance are expected to attend all scheduled appointments. If two sessions are missed without proper notice, one prepaid session will be forfeited. 

 

All cancellations and rescheduling requests—regardless of timing—are at Kylie’s discretion. We understand that emergencies happen, and those circumstances will be taken into consideration.

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Grace Period Policy

There will now be a 15 minute grace period at the beginning of all sessions. Should you be later than 15 minutes, we will consider it a missed appointment and will charge you accordingly. If you are going to be late, please text Kylie at 210-602-9370 as soon as possible to ensure good communication. Any missed time at the beginning of a session will be lost time to ensure start times of other sessions that day do not bleed into anyone else’s time. Should Kylie be late to a meeting, that time will be given back to you at the next available opportunity.

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Refund Policy

KR Nutrition does not offer refunds. If you do not cancel your scheduled appointment with at least 24 hours notice, you will lose any payments you have already made. However, if you need to reschedule your appointment before the 24 hour window, please either notify Kylie by text at (210) 602-9370 OR email Margot at margot@krnutrition.com. All policies and their details can be found here in our Cancellation & Grace Period Policy Document, as well as in your “welcome doc folder”.

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​A reminder that per your agreement with KRN & Stripe, we reserve the right to automatically charge your card on file for these occurrences. Specifically, in the instance of a missed appointment without communication from you, we will charge the full amount 24 hours from the time of the missed appointment. We will of course always communicate this to you prior to and email you a receipt of the charge.

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If you have any questions regarding these policy changes please reach out to Margot via email at margot@krnutrition.com or reach out to us below.